FAQ
See also our Help Center.
Why use ExpoFP interactive floor plans?
What are the advantages of using ExpoFP?
- Quality of our floor plans. Our technology is years ahead of our competitors.
- Price — we are cheaper than top competitors or free (see pricing).
- Exhibitors can reserve and pay for booths, packages and extras right on the floor plan.
- You can generate extra revenue from selling sponsorship options, Featured Listings, logos in headers and logos in booths.
- It's easy to manage your exhibitors and let them fill in their profiles using auto-login links.
- Flexibility of use for different needs and formats (see our use case studies for campuses, farmers markets, virtual marketplaces, hybrid events and virtual events).
More details on floor plan features
Can I integrate my floor plan into my website or a mobile app?
Yes, the floor plan can be embedded into your website or app.
Can I put the floor plan on kiosks?
Yes, you can put the floor plan on your kiosks and set them as starting points for wayfinding to help your attendees find the right booth.
Online booth reservation
How can I use an interactive floor plan for booth and sponsorship reservations?
Our plans can be used in various use cases:
- Collecting exhibitor inquiries and registrations (with or without selecting a booth)
- Reserving booths, extras, sponsorship packages
- Upselling on our in-built sponsorship (advertisement) options
- Approving exhibitor reservations automatically or manually
- Displaying our plans for booth selection as a part of your own registration process or system
- Collecting payments online (ExpoFP is fully PCI DSS compliant)
Schedule a demo with us to see how we can help you sell your booths online.
Can I send my exhibitors emails, invoices and documents?
Yes, you can modify our email templates and use our invoices.
How can I try out your reservation module?
You can start a new trial any time — no credit card needed. The system will give you 7 days to explore your backend, reports and exhibitor journey. Reach out to us via the chat button if you'd like us to extend your trial or answer any questions. You can also check out our help center for more information.
What is the policy for refunding exhibitors?
It's up to the organizer to issue refunds to exhibitors.
Initial floor plan setup
How do I start?
Click the Create plan link in the menu and start a free trial. You can start with a venue template, sample floor plan (along with sample exhibitors, categories, etc.), or from scratch.
How much does it cost?
You can see the details on the pricing page. Note that the prices are per one event, since events can have different POI and packages. Events can be upgraded and downgraded independently at any time.
You can also see the estimate by clicking on the Upgrade button on your Dashboard 
I already have a floor plan in PDF/CAD, can I upload it to your system?
Interactive floor plans still need to be drawn manually. You can do it yourself using our designer tools, or we can do it for you.
However, it's possible to upload a DXF or a PDF file to make the task easier.
How quickly can I set up my floor plan?
It depends on you and your show. You can create the design, upload your exhibitors and start using your floor plan in a couple of days.
Can I add a seminar or a meeting space with a schedule?
Yes. Add an “other space” in the Designer 
What customization or branding options are available?
We will use your logo, brand colors and fonts. You can also include the venue, website and registration link.
Do you have an application programming interface (API)?
Yes, please see the API documentation. You can use the API to integrate the floor plans into your booth purchase process and update exhibitor profiles on the floor plan from your main event management platform.
Does ExpoFP provide a technical floor plan?
Yes, in ExpoFP you can create separate layers for technical elements and show or hide them when looking at the live floor plan. But these are only basic tools. For larger shows with complex requirements, Coconnex can create technical floor plans and automatically synchronize them with ExpoFP to be used for event websites, apps, kiosks, etc. See how Coconnex integration works.
Working with the floor plan
Can I display some of the exhibitors more prominently than others?
Yes, if you mark exhibitors as a "Featured Listing," they will be shown at the top of the search or category and formatted more prominently. If you mark exhibitors as "Logo in Header," their logo will be shown above the floor plan. If you mark exhibitors as "Logo in Booth," their logo will be shown on the top of their booth on the floor plan. You can set up prices for these features and allow exhibitors to purchase them.
Can I integrate the exhibitor list from ExpoFP to display it on my website?
Yes, you can add an exhibitors list in the integration options (see exhibitor directory list for your website).
Can I see what attendees click on my floor plan?
Yes, you can see information about your attendees and their activity by using Google Analytics (see how to use Google Analytics for a floor plan).
Do you have partnerships with event management platforms or other event technology?
Yes, in addition to integration with Coconnex and Salesforce, we have partnered with other platforms. Please see our partners page.
Other questions
How reliable are your servers?
Your floor plan will be hosted on Amazon AWS with the CloudFront content delivery network. This is physically separate from the ExpoFP.com website. This gives you a 99.99% floor plan uptime guarantee. If you have made a mistake — no problem, we save all of the previous floor plan versions and we will roll back to the working version for you.
Can I reuse my floor plan for next year?
Yes, you can copy the map, and optionally last year's exhibitors, to the new event. Note that there will be a separate charge for every year and every map will have a different URL.
Is there any long-term obligation or contract?
No, you can upgrade and downgrade anytime. See how to make changes to your subscription.